Terms of Service

Last updated: September 24, 2026

1. Acceptance of Terms

These terms cover two products:

Pilos Agents — the desktop application you download and run ("the Software").
Pilos Rooms — the hosted service at rooms.pilos.net, together with the pilos-runner command-line tool that connects to it ("the Service").

By downloading, installing or using either one, you agree to these Terms of Service. If you do not agree, do not use them. Where a section names only the Software or only the Service, it applies only to that one.

The Pilos browser extension is not covered here. It runs inside your browser on other people’s websites, which raises things these terms do not address, so it has its own: pilos.net/terms/extension.

2. Licensing

Open Core (MIT License)

The core Pilos Agents desktop application is released under the MIT License. You may use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the core software, subject to the MIT License conditions.

Extensions (BUSL-1.1)

Some features (multi-agent team mode, advanced MCP integrations, Jira integration, team sync and other extended functionality) are licensed under the Business Source License 1.1 (BUSL-1.1) rather than MIT. They are included at no charge and require no licence key.

Granted free of charge for use with Pilos Agents; no purchase is required
The BUSL-1.1 converts to the MIT License after 4 years from each release date
Source code for these extensions is available for inspection but not for redistribution

3. Acceptable Use

You agree not to:

Share, resell, or redistribute the Software as your own product
Use the Software to develop a competing product that repackages substantially similar functionality
Use the Software in violation of applicable laws or regulations

4. Claude Code CLI & Your Data

Pilos Agents requires the Claude Code CLI to function. AI interactions are handled entirely by the CLI using your Anthropic account. You are responsible for:

Installing and authenticating the Claude Code CLI
Complying with Anthropic's terms of service
Any content generated through the Software via the Claude Code CLI

We do not have access to, control over, or responsibility for your Anthropic account, your conversations, or your project data. All AI processing is handled by the Claude Code CLI on your machine.

5. Pilos Rooms

Preview

The Service is in open preview. It may change, break, or be withdrawn, and we do not offer an uptime commitment, a support commitment, or any guarantee that a room and its history will still be there tomorrow. Do not rely on a room as a system of record. It is not packaged for self-hosting today.

What a room exposes

Opening a room publishes the agent’s session to everyone you invite to it. As described in the privacy policy, the room’s log includes diffs of the files the agent changes and the output of the commands it runs, and that log is stored on our servers so it can be replayed. The runner strips credentials it recognises, but this is best-effort and not a guarantee.

You are responsible for deciding which repositories are appropriate to open a room for, and for who you invite. Do not open a room for a repository you are not permitted to disclose to every person you add to it.

Approvals

The approval mechanism is a control you configure, not a safety guarantee. It stops the tool calls your policy describes, on a best-effort basis, and cannot stop an action it was not configured to catch or one taken outside the agent. Approving a command causes it to run on the machine where the runner is running. You remain responsible for what runs on your machine and for the consequences, including where somebody you invited approved it.

Roles and conduct

Room owners may add and remove members and change their roles at any time. You agree not to use a room to access a repository or data you are not authorised to see, and not to send content to a room that you do not have the right to share.

6. Price

Pilos Agents is provided free of charge. There are no paid plans, no subscription and no licence to purchase.

We are not currently selling the Software, and we take no payment for it
If we introduce paid plans in future, we will announce it in advance and will not retroactively charge for use that already happened
Customers who bought a plan before the Software became free keep it until it lapses, and may cancel at any time via Settings → Account; nothing is lost by cancelling, since all features are now free
The Service is free while it is in preview. If that changes we will say so before it does, and not retroactively

7. Accounts

For the Software, an account (email and password) is optional and unlocks no additional features
For the Service, an account is required and the only sign-in method is GitHub. Keeping your GitHub account secure is your responsibility; anyone who can sign in as you can act as you in every room you belong to
It exists to sync your work across devices and to use cloud-backed features such as the Work Day Reporter
You are responsible for keeping your password confidential
We reserve the right to suspend accounts used in violation of these terms

8. Open Source Contributions

Contributions to the open source core are governed by the repository's Contributing Guide. By submitting a pull request, you agree to license your contribution under the MIT License.

9. Disclaimer of Warranties

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SOFTWARE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF HARMFUL COMPONENTS.

AI-generated content may contain errors, inaccuracies, or inappropriate suggestions. You are responsible for reviewing and validating all output before use in production.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PILOS AGENTS OR ITS CONTRIBUTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF THE SOFTWARE.

Our total liability for any claim related to the Software shall not exceed the greater of (a) the amount you paid us for the Software in the 12 months preceding the claim, or (b) USD 50.

11. Intellectual Property

Subject to the MIT and BUSL-1.1 licenses described above:

Your content: You retain all rights to your code, conversations, project files, and any content you create using Pilos Agents. We claim no ownership over your work.
Our software: Pilos Agents, its branding, and its extensions remain the intellectual property of Pilos Agents and its contributors, subject to the applicable licenses.
Custom agents: Custom agent configurations you create are your property. We do not access, collect, or claim rights to your agent definitions.

12. Indemnification

You agree to indemnify and hold harmless Pilos Agents, its contributors, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Software, violation of these terms, or infringement of any third-party rights.

13. Termination

By you: You may stop using the Software at any time. To delete your account, contact support@pilos.net.
By us: We may suspend or terminate your account and access to cloud-backed features if you violate these terms, including use in violation of the Acceptable Use section. We will make reasonable efforts to notify you before termination.
Effect of termination: Upon termination, cloud-backed features stop working. The Software remains available under the MIT License, and your local data is unaffected.

14. Dispute Resolution

In the event of a dispute arising from these terms:

Informal resolution: You agree to first contact us at legal@pilos.net and attempt to resolve the dispute informally for at least 30 days.
Binding arbitration: If the dispute is not resolved informally, it shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in the State of Delaware.
Small claims: Either party may bring an individual action in small claims court as an alternative to arbitration.
Class action waiver: You agree to resolve disputes on an individual basis. You waive any right to participate in a class action, class arbitration, or representative proceeding.

15. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Changes to Terms

We may update these terms from time to time. Significant changes will be announced on our GitHub repository and website. Continued use after changes constitutes acceptance of the updated terms.

17. Governing Law

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law provisions.

18. Contact

Questions about these terms? Email legal@pilos.net.